One Haus Hospitality

Our client is seeking an exceptional Assistant Director of Rooms to oversee the operations of a luxury hotel in Miami Beach. This role is perfect for a hospitality professional with strong leadership skills, a deep understanding of hotel operations, and a commitment to delivering the highest standards of guest service.

As the Assistant Director of Rooms, you will manage a team across multiple departments, ensuring the seamless execution of all room operations, from guest services to housekeeping. If you thrive in a fast-paced, luxury hospitality environment and excel at both operational management and guest satisfaction, we want to hear from you.

Responsibilities:

Leadership & Operations:

• Oversee daily operations of the Rooms Division, ensuring the smooth and efficient functioning of Front Desk, Housekeeping, Concierge, and Guest Services.
• Ensure exceptional guest service is consistently delivered, creating memorable experiences for all guests.
• Manage room availability, reservations, and room assignments to optimize occupancy and revenue.
• Monitor and address guest feedback to resolve any issues promptly and professionally.

Financial & Operational Management:

• Drive profitability by managing room revenue, cost control, and departmental budgets.
• Implement and track key performance indicators (KPIs) to improve operational efficiency and guest satisfaction.
• Collaborate with the Director of Rooms to set and monitor financial goals, ensuring the team meets budget and profit expectations.
• Oversee room cleanliness, maintenance, and quality standards to maintain the hotel’s reputation for excellence.

Team Management & Development:

• Lead, mentor, and develop a diverse team, including Front Desk agents, Housekeeping staff, and other Rooms Division personnel.
• Oversee hiring, training, and performance evaluations in alignment with HR protocols.
• Foster a positive and supportive work environment, ensuring that all team members are motivated to deliver top-tier service.
• Ensure adherence to all hotel policies, procedures, and safety standards.

Strategic Execution & Collaboration:

• Work closely with senior leadership to ensure the Rooms Division aligns with the hotel’s overall business strategy and goals.
• Maintain effective communication with other departments, including Food & Beverage, Sales, and Maintenance, to ensure the smooth operation of hotel services.
• Contribute to the development and execution of strategies aimed at improving guest experience, operational efficiency, and revenue.

Qualifications:

• Proven experience as an Assistant Director of Rooms, Rooms Division Manager, or in a similar leadership role within luxury hospitality, with at least 5 years of experience in hotel operations.
• Strong financial acumen, including experience with budgeting, forecasting, and P&L management.
• In-depth knowledge of hotel operations, including front desk management, housekeeping, and guest services.
• Excellent leadership skills, with the ability to manage, motivate, and develop a diverse team.
• Exceptional guest service and communication skills, with a commitment to maintaining high levels of guest satisfaction.
• Ability to thrive in a fast-paced, luxury environment while managing multiple priorities effectively.
• Proficiency in hotel management software and systems.

Benefits:

• Competitive compensation package, including salary up to $130K, bonus potential, and comprehensive benefits.
• Work at a prestigious luxury hotel in one of Miami Beach’s most sought-after locations.
• Opportunity to be part of a world-class hospitality team, committed to excellence and growth.
• Career advancement opportunities within a global brand that values leadership and innovation.
• Health, dental, and vision insurance, along with paid time off and additional perks.